Working directly with service users, both in groups and individually, to deliver targeted interventions to match risk and need. The role will be managed within operations, but will be closely aligned to operational hubs where timetabling and deployment activity will occur. Interventions will include Accredited Programmes (APs), Rehabilitation Activity Requirements (RARs) Employment Training and Education (ETE), Restorative Justice (RJ) and Senior Attendance Centre (SAC). Team members will not be expected to deliver all interventions, but will be expected to demonstrate flexibility and a willingness to learn new skills to best meet service user need and operational demand.
• Ensure interventions are delivered according to the relevant manual and Quality Assurance Framework • Ensure processes are followed for the management of information and ensure recording is accurate and timely (case records, progress and final reports) • Contribute to the ongoing risk assessment and management of all service users • Establish and maintain relationships with key individuals and teams (service users, case managers, external agencies) • Promote equality and diversity when delivering interventions taking into account the needs of service users with protected characteristics • Promote access to service users. There is an expectation that interventions officers work evenings (generally 3 a week) and deliver interventions at different sites according to local need. This role may involve weekend working, but only for those practitioners who wish to do so. • Ensure that company policies including Health & Safety, Safeguarding and Data Security are met at all times so service users and staff are protected.
Skills and Experience:
Working with groups of adults in a teaching, training or coaching capacity
Direct contact with service users in a probation or criminal justice setting
Effective communication skills (oral and written)
Ability to work as a member of a team and to take individual lead responsibilities
Evidence of ability to plan and organise own workload
Evidence of effective problem solving skills
Public presentation/teaching skills
Ability to use a computer and databases as required
Skills in quality assurance and providing developmental feedback to colleagues'
Knowledge and Understanding:
The work of the CRC in reducing crime and public protection
Basic principles of “what works” in rehabilitation
Group working theory and group dynamics
Understanding of statutory obligations of the supervision of service users
A minimum of Grade C GCSE in English - essential
VQ Level 3 Criminal Justice Standards or education that would support learning at this level - essential
Certificate in Adult Education - desirable
PETLS training - desirable
IAG Level 4 - desirable
Internal: Operational Hub, Case Managers, Interventions Manager External: Service users, Customers, National Probation Service, Third Parties and Partner Organisations
APPLICATIONS WILL NOT BE ACCEPTED WITHOUT COMPLETION OF THE APPLICATION FORM AND THE SUPPORTING STATEMENT
Accountable for end-to-end case management either remotely or face to face exercising professional judgement and appropriate support, helping service users to meet sentence requirements and performance targets. This could involve referring to the interventions team or other provision whilst ensuring the service user receives the best support to achieve a positive sustainable outcome.
• Manage a caseload of service users that may present a series of complex requirements and risk; ensuring appropriate enquiry, investigation, challenge, advice and guidance is provided to enable progression along the service user journey. • Deliver services through a direct, blended and remote method within individual and group settings to ensure service user positive outcomes are achieved. • Ensure service users contractual requirements are met through effective case planning and on-going review in line with the relevant quality standards to achieve desired outcomes. • Undertake on-going assessment of need and risk to aid the development of appropriate plans to meet the needs of the service users. • Enable service user engagement and manage the consequences of service user non-compliance with their plans through the appropriate channels. • Manage accurate service user records, assessment and plans in line company standards to ensure the service user journey is documented in accordance with our quality standards. • Develop and maintain strong working relationships with service users to support the delivery of the service user/customer plan. • Mentor and develop a group of Case Officers to support them to continuously improve, assess and manage risk as well as deliver against targets. • Support and provide guidance to volunteers and mentors to help them continuously improve, assess and manage risk as well as deliver specific tasks • Work independently and collaboratively with internal and external third parties, ensuring appropriate provision is available to achieve a positive sustainable outcome. • Ensure compliance with our company policies including Health & Safety, Safeguarding and Data Security so service users, customers and staff are protected, at all times.
The successful candidate will hold the relevant qualification for the role of Probation Officer and work in a team to deliver the sentence of the Court to our service users whilst maintaining public protection and achieving our performance and quality standards
The successful candidate will hold the relevant qualification for the role of Probation Officer and work in a team to deliver the sentence of the Court to our service users whilst maintaining public protection and achieving our performance and quality standards.
The following qualifications are essential:
CQSW, DIPSW, VQ5 DIP in Probation Practice or equivalent (Justice)
The following Qualifications are desirable:
A minimum of GCSE A-C in English and Mathematics (or equivalent qualification) or demonstrable experience
ICT Qualification (i.e. EDCL, Intermediate Excel, Word Certificate) or equivalent demonstrable experience
Has achieved/working towards a relevant, recognised qualification in either Justice, Employability or IAG
We are looking to recruit to a number of Permanent Probation Officer Posts based either in out Poole or Weymouth Office.
Our Poole Team also see service users at a Community Hub in Bournemouth. Weymouth additionally covers rural Dorset through local reporting centres and hubs.
Experience of using Microsoft, Outlook, Excel and Word are essential along with the ability to thrive in a busy environment.
If you would like a copy of the job description, please contact us.
Responds to requests for information or action effectively
Ability to use own initiative to prioritise tasks and organise workload
Build and maintain relationships with customers/service users, colleagues and external organisations
Ability to allocate cases effectively to the most appropriate and available case manager
Proficient in the use of Microsoft Office Products – Outlook, Word, Excel and PowerPoint to enhance service delivery
Ability to input data accurately and maintain effective systems
Attention to detail
Ability to maintain standards under pressure
Previous administrative experience
Experience of working to deadlines and meeting performance targets
A minimum of GCSE A-C in English and Math’s (or equivalent qualification) or equivalent demonstrable experience
ICT Qualification (i.e. EDCL, Intermediate Excel / Word Certificate or equivalent qualification) or equivalent demonstrable experience
A minimum of NVQ in Business Admin L2 (or equivalent qualification) or equivalent demonstrable experience
We currently have two part-time postions available, if you have any queries, please contact Kelly Jerrett on 01202 307212. Interviews to be held on 1st November. Applicants will be contacted by phone with interview details.